Terms and Conditions

We are always pleased to assist our patients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.

Treatment estimates

Once your treatment plan has been agreed with the dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you.

Consent forms

All treatments require completion of a consent form. We will explain the treatment, aftercare and any risk to you thoroughly and ask that you sign the consent form prior to any treatment being carried out.

Fees

Waterside Dentalcare does not operate an account system and we require fees to be settled at each appointment by cash, cheque or credit/debit card (not American Express).

Card payments are processed by Lloyds Bank plc

Emergency appointments

Should you need to see a dentist urgently, please contact us as early as possible. Our phones are answered from 9.00 am and we will respond to a message left on our answerphone as soon as possible; please ensure contact details are clear.

Late cancellation or missed appointments

Waterside Dentalcare reserves the right to charge up to the full fee due for the planned care in the event of a missed appointment or an appointment cancelled with less than 2 working days notice (Monday-Friday).

Care plan patients can find our price guide by following the link. Price Guide

Personal Details

It is very important that you give a full medical history and details of any medication you take. Should these change in anyway it is important you tell the dentist and give current information.

Data Protection Act

We store all patient personal details on a computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Waterside Dentalcare. Copies of notes, radiographs and photographs can be made available on request.

Waterside Dental Healthcare Ltd is registered in England at The Old Carriage Works, Moresk Road, Truro TR1 1DG
Reg No 7333125